Terms & Conditions
1. USER REGISTRATION.
1.1. By placing an order on the site Oceantrade.com.ua, the Buyer agrees to these terms.
1.2. Personal data of the Buyer are not provided to third parties. Oceantrade reserves the right to use this information for marketing purposes (analysis of sales data, site traffic analysis, e-mail).
2. RECEIPT AND PROCESSING OF ORDERS.
2.1. Orders are accepted through the website Oceantrade.com.ua and by phone - +38 (050) 324-44-19.
2.2. Time of receiving calls to the number +38 (050) 324-44-19 and processing orders of the online store: Monday-Friday from 8.30 to 17.30.
2.3. After placing an order on the site, the Buyer receives a notification to the e-mail address specified during registration that his order is accepted by the automatic order management system, and will soon be contacted by a representative of the online store to place an order, check the availability of ordered goods. payment and delivery.
2.4 The order is not considered completed if the Buyer has not passed the stage of order confirmation with a representative of the online store by phone (if the Buyer does not answer the call, is out of range of mobile communications, etc.).
3. DELIVERY AND PAYMENT.
3.1. Terms of payment and delivery of goods to the Buyer are regulated by the section "Delivery and payment".
3.2. The manager of the online store undertakes to inform the Buyer about the delivery times and possible delays (if any) of the goods.
3.3. If the Buyer is not satisfied with the delivery time, he has the right to cancel the order on the day of its registration, contacting the manager of the online store Oceantrade.com.ua.
3.4. When transferring the order to the Buyer, both parties are obliged to check the compliance of the names and quantity of the goods on the order form and the goods receipt to the actually delivered goods.
4. RETURN AND EXCHANGE OF GOODS
4.1. If you accidentally added or confused the position in the order, or when checking the parcel upon receipt, you saw damage to the goods, you must immediately notify the manager at +38 (050) 324-44-19. The manager will quickly help in resolving the issue.
4.2. If upon receipt of the parcel the delivered goods do not meet the order, the manager at the point of issue at your request will pick it up and refund payment. At the point of delivery of parcels of postal services-partners, it is also possible to return, but not individual items, but the whole parcel.
4.3. If the problem is discovered later, briefly describe the situation, attach a photo or video of the product you purchased from us and would like to return by sending an email to finance@Oceantrade.com.ua.
4.4. If the product is not opened and the integrity of the packaging is not violated, you can return the product within 14 days of purchase. If there is a lack of packaging on the product and you would like to return it, do not even open the package of other products, we will not be able to accept partial returns of individual goods from the order or returns of goods with damaged packaging.
5. TERMS OF THE AGREEMENT.
5.1. The Oceantrade.com.ua online store reserves the right to change the terms of this Agreement, and the online store undertakes to notify the Buyer by e-mail of any fundamental changes in the Agreement, and the Buyer agrees to receive such messages from the online store.
5.2. The Oceantrade.com.ua online store undertakes to provide the Terms of this Agreement on its website in free access for the Buyer.
6.1. The Oceantrade.com.ua online store may make changes to the materials and services provided on this site, as well as to the products and prices mentioned therein, at any time without notice.
6.2. Under no circumstances will the Oceantrade.com.ua online store be liable for any damages (including losses from loss of profit, data or interruption of business activity) resulting from the use or inability to use this site.